With every job we do, we send each customer a service survey.  Ninety-percent of our customers return these surveys, which have been crucial to our success.  We wouldn’t be where we are today if our number one goal wasn’t customer satisfaction.  All of these surveys are kept on file in our showroom for everyone to read. 

 

Here is just a few of our customers' comments:

 

The whole process was great from the original bidding and measurement to the actual installation. The two fellows who put the windows in did such a beautiful job, were so timely, answered any questions, and manufactured new frames for problem windows to gain. Rick was so friendly and tidy that it was amazing to us it was done so quickly. We are more than happy with the results and thrilled to recommend your company to anyone in the market!

Bill and Carol Phillips of Junction City

 

I am so pleased with my new windows and doors. I didn’t realize what an improvement new windows with frames would make in our home. I love how easy the new windows open and close and also the locking operation of them. My only regret is I wish I had made the decision to have them replaced long ago.

Bud and Delores Thoms of Cottage Grove

 

We are very pleased with our windows. Our sons from the Portland area are building contractors. They thought the work performed was very professionally done. We thank you for our beautiful windows!

George and Charlotte Sharr of Pleasant Hill

 

We liked your work on our first window you did that we didn’t even attempt to get other bids. Your work is outstanding! The employees are the best.

Deborah Jenkins of Springfield

 

This was the second time we had our windows replaced using your company. We replaced the windows in our previous home and were so delighted with Emerald Valley people we didn’t hesitate to call when we bought our current home. They look fantastic and everyone we worked with was just a pleasure to be around.

Shana Thorne of Springfield

 

Your insulation and window crew did an excellent job. I feel they went over and beyond my expectations. My “vintage” house is now very cozy and new windows are marvelous. Many thanks for a great job!

Mary Murphy of Springfield

 

Best install crew I have seen in years. The salesman was very professional and straightforward.

James Janecek of Springfield

 

The windows look great. The estimator and work crew were awesome. I didn’t have to do anything—they did it all—excellent job! Our neighbors commented and were impressed with how hard and efficient the crew worked.

Vanessa Albert of Springfield

 

We liked your work on our first window you did that we didn’t even attempt to get other bids. Your work is outstanding! The employees are the best.

Deborah Jenkins of Springfield

 

This was the second time we had our windows replaced using your company. We replaced the windows in our previous home and were so delighted with Emerald Valley people we didn’t hesitate to call when we bought our current home. They look fantastic and everyone we worked with was just a pleasure to be around.

Shana Thorne of Springfield

 

We purchased the house after the previous owners hired your company to install new windows. Our experience with your company was excellent. We appreciated the professionalism, efficiency, and good humor they showed! Thanks!

Tracy McFadra of Springfield

 

We appreciate that you sent a craftsman to the first visit—rather than sending a salesman. You were willing to add some custom glasswork that we needed. We also wanted trim around windows, and your price was very reasonable in comparison to another bid. The extras we needed to complete the job.

Carleen Reily of Eugene

 

We thought everyone did a great job with exemplary customer service!

Scoop and Melissa McGuire of Eugene

 

I believe I was given a good product for a fair price. Our estimator, Gordon, was very knowledgeable. The window crew was very competent and worked very efficiently.

Tom Roberts of Eugene

 

Everybody, estimator, office staff, and work crews did an excellent job. We are very happy with the results.

Barbara Maier of Springfield

 

We are very pleased with your business approach, unlike some others we talked to. We’d be happy to give you a good reference. PS—We LOVE the new windows!

John Holst of Eugene

 

Your crew from start to finish was the best remodeling experience ever!

Jason of Springfield

 

Thank you for a job well done and thanks for answering all my questions and for being helpful and courteous. I love the “clay” framing around the windows and I’m very glad that Gordon suggested it. Very pleased overall.

Karen O’Keefe of Springfield

 

 

I really appreciated your people being on time.  I liked the way they introduced them selves and identified your company.  They took off their shoes going in and out of my house, most polite. The coffee cup with Christmas candy was a nice touch.  The windows are beautiful-I especially appreciated the quality of workmanship.

 

Cheryl Hughes of Eugene

 

 

 

I was very impressed with the professionalism and courtesy of the installation crew.  They did an excellent job and were a very enjoyable group to be around.  They were very careful about carpets and floors going in and out all day.  They also did a great job cleaning up afterwards.  I would recommend this group to anyone.

 

Kim Gilbert of Eugene

 

 

 

Your estimator and window crew were all very helpful with any questions or concerns I had on this project.  Everything went very smoothly.

 

Doris White of Eugene

 

 

 

I appreciate the follow-through of this company to assure that I was completely satisfied with their work in installation and appearance.  I would and will recommend your company to neighbors, family and friends.  Thank you.

 

Geraldine Moss of Harrisburg

 

 

 

Very quick, very respectful of my property and the homeowner!  Cleaned up better than any of my other jobs (contractors) out recently!  Very professional and your bid was very reasonable. Thank you.

PS:  I am an escrow officer and work with contractors everyday-I will definitely recommend you to all my realtors and contractors.  Thanks again.

 

Sondra Johnson of Springfield

 

 

 

Excellent job.  Your windows cut my bills over half the next month!

 

Richard Burns of Blue River

 

 

 

The windows look great, makes a huge difference in appearance.

 

Diana Avalos of Leaburg  

 

 

 

I was at work when they came.  When I arrived at home, you would have never known they were there.  I’m very happy with the service I received right from the beginning.

 

Sandi Stepp of Springfield

 

 

 

I am so pleased-thank you so very much.  I thought it would make a difference, but wow!  

 

Janice Brooks of Springfield

 

 

 

I have a number of windows that are very high, and I am in awe of the window team who replaced my windows in a smooth manner without one complaint and without visible flinching.  Jim did the highest window by himself and was steady and professional through the whole process.  I admire and am thankful for him and rest of the team.  The windows are beautiful and your company deserves something more than a paycheck.  Thank You.

 

Sam (Nancy) Arnold of Eugene

 

 

 

The crew was exceptional, both in their work and their professionalism.  They were incredibly helpful with the trim measurements taking into consideration the cheapest way to buy the materials.

 

Lisa Conlon of Eugene

 

 

 

When doing a job of this nature, we got a few bids to compare with.  What made us choose your company was the professional manner from start and now we can see to finish.  We didn’t so much go by price, but by what we saw.  The estimator was very professional as well as ideas and suggestions, but what really set it aside was how the bid was presented.  After seeing the above, we knew it would be a quality company and professional work.  The crew did an outstanding job and we are very pleased.  We would be happy to give referrals needed-thank you for a quality job!

 

Rene Haworth of Eugene

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Construction Contractors Board #105404